Introduction

This Privacy Policy outlines how City Spa London, located at 131B Cherry Orchard Road, Croydon, Surrey, CR0 6BE ("we", "us", or "our") collects, uses, and protects any information you provide when using our semi-permanent makeup services or visiting our website. We are committed to ensuring your privacy is protected at all times.

Information we collect

We may collect the following information from you:

Personal identification information — including your name, email address, and phone number

Demographic information — including your postcode, preferences, and interests

Other information relevant to client surveys, bookings, or promotional offers

How we use your information

The information we collect may be used for the following purposes:

Internal record keeping and appointment management

Improving our services based on client feedback and preferences

Sending promotional communications about new treatments, offers, or updates — using the contact details you have provided

Contacting you for market research purposes via email, phone, or post

Data security

We are committed to ensuring your information is kept secure. We have put in place appropriate physical, electronic, and managerial procedures to safeguard the data we collect and prevent unauthorised access or disclosure. While we take every reasonable precaution, no method of transmission over the internet is completely secure.

Cookies

Our website may use cookies to enhance your experience. A cookie is a small file placed on your device that allows the website to recognise you as an individual and tailor content to your preferences. You can choose to accept or decline cookies through your browser settings. Declining cookies may affect certain functionality of the website.

Controlling your personal information

You have the right to control how your personal information is used. When completing any form on our website, you will have the option to indicate that you do not wish your information to be used for direct marketing purposes. If you have previously consented to marketing communications and wish to withdraw that consent, you may do so at any time by contacting us at [email protected].

Consent to contact

By submitting your information through our website or lead forms, you consent to City Spa London contacting you via email, telephone, and SMS. You may opt out of receiving communications from us at any time by contacting us at [email protected] or calling 07893 944555, and we will remove your data from our system promptly.

Third parties

We will not sell, distribute, or lease your personal information to third parties without your explicit consent, unless required to do so by law. We will only share your information with third parties where you have specifically requested or agreed to this.

Changes to this policy

City Spa London reserves the right to update this Privacy Policy at any time. Any changes will be published on this page and will take effect immediately upon posting. We recommend reviewing this policy periodically to stay informed of how we are protecting your information.

Contact information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us using the details below.

EMAIL

[email protected]

PHONE

07893 944555

ADDRESS

131B Cherry Orchard Road, Croydon, Surrey, CR0 6BE